For items you'd like to order but we don't have in stock you can email our customer care representatives directly using the address below and request to be placed on a contact list for the item. You will receive an email confirming we have more in stock, giving you time to place an order again before we run out. You can contact our customer service representatives directly at firstname.lastname@example.org
If your order is being processed and our team notices an item is out of stock we will contact you via email as soon as possible to let you know, and ask if there might be an alternative we can send in its place. If we do not hear back a credit will be issued on to your account for the amount paid, your order will be sent as is so there is no further delay in having it shipped.
Substitutions of an equal amount/strength may be made by staff for smaller items not in stock, this is to ensure that orders are sent out as quickly as possible. If this has happened you will receive an email to notify you of the change made so there are no surprises when you open your order.