If the Canada Post website states that your order has been successfully delivered but you have not received your order:
a) the postal worker put it in the wrong mailbox, or
b) a postal worker has scanned in all packages that are still in delivery by mistake.
c) there may be a mix-up with the tracking number you were provided.
From Canada Post:
"The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
Their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received."
- My package is going to the wrong destination. What should I do?
- My Package has not arrived, what should I do?