All orders are set as on-hold initially, so do not be alarmed by this.
It takes up to a few hours for e-transfers to arrive at our inbox, so please be patient.
Orders remain on hold for 48 hrs while we await payment. If we do not receive payment within 48 hours our system automatically cancels your order.
Please wait the initial 48 hours before contacting the customer support team. They can do very little until this time has passed.
If you are still wondering about your order after the initial 48 hours please let us know. You will be asked for a screenshot of your e-transfer details.
Please check first to be sure all the information has been entered correctly
Name: National Compassion
Notify By: Email
Security Question: What Country do we live in?
Security Answer: Canada
Please add your order number in the memo section. If you have sent your payment from an email that is not associated with your account, we require you add this information in the memo section also.
Please keep in mind that because your payment may have already left your account, this does not mean that we have received it.